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SHIPPING        |          RETURNS POLICY         |          SUBMIT A RETURN          |         FAQ          |       CONTACT US

Same Day Shipping

Same Day Shipping

We offer same day shipping to customers within a 50km radius of our head office in Freshwater, Sydney, with delivery starting at $15.

If your postcode is eligible for same day shipping, the option will appear at checkout with a delivery price based on your location.

All same day delivery orders are delivered by our partner Rendr. You will receive an email with tracking details and updates via text to follow the journey of your parcel.

SAME DAY DELIVERY
Place your order before 11am and receive by 5pm.
Prices start from $15 based on your location.
 
 

Sydney same day delivery by 5pm is available for orders placed by 11am AEDT each business day (Monday - Friday), excluding weekends and public holidays and within Sydney metro area only.

For orders placed after 11am, your delivery will be scheduled for delivery by 5pm the next business day.

Please note that Same Day Delivery is not available for delivery to PO boxes or parcel lockers as you must be present at the time of the courier's arrival.

If you’re not home and completed an order with Same-Day Delivery, your parcel will be left in a safe place at your delivery location with no signature required.

 

FAQS

WHERE WILL MY ORDER BE SHIPPED FROM?

Our warehouse is located in Freshwater, Sydney Australia.

 

WHAT HAPPENS IF I ORDER AFTER THE CUT OFF TIME?

Your order will be delivered the next day by 5pm.

HOW MUCH DOES SAME DAY DELIVERY COST?

Delivery prices start at $15. The delivery price will be calculated at checkout based on your location.

WHICH COURIER DO YOU USE FOR SAME DAY DELIVERY?

All same day delivery orders are delivered by our partner Rendr.

 

CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED USING SAME DAY DELIVERY?

Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order, please refer to our Returns Policy.

ONCE I HAVE PLACED MY ORDER, CAN I CHANGE THE DELIVERY ADDRESS?

Once the delivery has been booked, you will be unable to change the delivery address.

HOW DO I KNOW WHEN MY ORDER IS ON THE WAY?

You will be sent status updates via SMS and email from when the delivery is booked to when it’s collected and completed from Rendr (our delivery partner) to ensure you are constantly updated with the order’s progress.

CAN I TRACK MY ORDER?

WHAT HAPPENS IF MY ORDER IS NOT DELIVERED BY 5PM?

In a rare situation that your order may be delayed and it is after operating hours, please contact the helpful Rendr customer care support team. Details below:

Email: support@rendr.delivery

Phone: 1300 697 363

AUTHORITY TO LEAVE

If you’re not home and completed an order with Same-Day Delivery, your parcel will be left in a safe place at your deliery location with no signature required.

WHERE WILL MY ORDER BE SHIPPED FROM?

Our warehouse is located in Freshwater, Sydney Australia.

WHAT HAPPENS IF I ORDER AFTER THE CUT OFF TIME?

Your order will be delivered the next day by 5pm.

HOW MUCH DOES SAME DAY DELIVERY COST?

Delivery prices start at $15. The delivery price will be calculated at checkout based on your location.

WHICH COURIER DO YOU USE FOR SAME DAY DELIVERY

All same day delivery orders are delivered by our partner Rendr.

CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED USING SAME DAY DELIVERY?

Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order, please refer to our Returns Policy.

ONCE I HAVE PLACED MY ORDER, CAN I CHANGE THE DELIVERY ADDRESS?

Once the delivery has been booked, you will be unable to change the delivery address.

HOW DO I KNOW WHEN MY ORDER IS ON THE WAY?

You will be sent status updates via SMS and email from when the delivery is booked to when it’s collected and completed from Rendr (our delivery partner) to ensure you are constantly updated with the order’s progress.

CAN I TRACK MY ORDER?

You will receive a link to the Rendr Tracking Page, which informs you of additional events such as driver allocation, approaching pick-up and approaching drop-off

WHAT HAPPENS IF MY ORDER IS NOT DELIVERED BY 5PM?

In a rare situation that your order may be delayed and it is after operating hours, please contact the helpful Rendr customer care support team. Details below:

Email: support@rendr.delivery

Phone: 1300 697 363

AUTHORITY TO LEAVE

If you’re not home and completed an order with Same-Day Delivery, your parcel will be left in a safe place at your delivery location with no signature required.

 

Need help? Please contact our KIVARI customer care team at customercare@kivari.com.au and we will get back to you asap.