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Assistant Store Manager - Burleigh Heads

The art of coastal living.
Born in Australia. Belonging everywhere.

We’re looking for an Assistant Boutique Manager for our Burleigh Heads boutique. This role's purpose is to support the Boutique Manager leading from the front, building and developing a strong team, driving performance, and creating an experience where every customer feels valued from the moment they walk in. Our boutiques are more than stores. Each one is thoughtfully designed as a warm, welcoming space where our community comes together.

ABOUT US

KIVARI is an accessible designer brand with deep coastal roots, founded in Sydney in 2014. Every piece is designed by our team in Australia and crafted with sustainability in mind. With signature design handwriting, quality craft and considered details, we inspire women to feel confident and authentically themselves. Community comes first, quality always - and our boutiques are where that comes to life, where our customers meet us properly for the first time.

ABOUT YOU

You take real pride in your boutique and the team around you. Working alongside the Boutique Manager, you help set the standard, hold it, and bring out the best in those you work with. You enjoy coaching and encouraging your team, celebrating their wins, and helping create an environment where people feel supported to grow. With a passion for fashion and a natural instinct for connection, you lead by example on the floor and help deliver an exceptional boutique experience for both the team and our customers.

You bring warmth to every customer interaction and stay calm and composed on the busiest days. You’re comfortable reading the numbers, and you can work with the Boutique Manager to turn them into a plan for the week. You’re ready to step up and lead the boutique when the Boutique Manager is away.

RESPONSIBILITIES

  • Sales and KPI performance - drive the boutique’s sales targets and KPIs, and use the numbers to shape what the team does each day.

  • Your team - support with recruit, roster, train, coach and develop your boutique team, building trust, providing constructive feedback and navigating challenging conversations with confidence.

  • Customer experience - set the standard for how every customer is looked after, from the first hello through to fittings, styling and follow-up.

  • Boutique operations - the day-to-day running of the boutique, including rostering, wage cost and reporting.

  • Stock - deliveries, transfers, replenishment, stocktakes and shrinkage.

  • Visual merchandising - bring each drop and campaign to life in-store in line with brand direction.

  • Clienteling and community - build genuine repeat relationships and grow the local community around the boutique.

  • Brand representation - represent KIVARI to the highest standard, in the boutique and at local events.

QUALIFICATIONS

  • Previous experience assisting managing a boutique or store, ideally in fashion or premium retail.

  • A track record of delivering sales and KPI results.

  • Experience with leading, coaching and rostering a team.

  • Confident with POS, stock and rostering systems.

  • Strong communication and organisational skills, and the ability to build genuine relationships with customers and team alike.

  • Availability across the full trading week, including weekends and peak trading periods.

WHAT WE OFFER

  • A brand you’ll be proud to represent - a close team, a beautiful space, and customers who truly love what we make.

  • Real growth - as KIVARI expands, we’re committed to helping you develop your skills and your career, with genuine pathways across our boutique network.

  • Real support - a leadership team that backs you, and 24/7 confidential support through our EAP plus a paid day off for your birthday.

  • Purpose - we design with intention, make with sustainability in mind, and stay close to the community and the coastline that shaped us.

  • Competitive package - salary plus a generous team member discount, a quarterly uniform allowance, and boutique incentives when your team hits its targets.

OUR VALUES

Community First · Quality Always · Believe in What’s Possible · Always Evolving

HOW TO APPLY:

Please send your resume and a short cover letter outlining your experience to retailcareers@kivari.com.au.

We’re not engaging recruitment agencies for this role and will only consider direct applicants. While we read every application, due to volume only shortlisted candidates will be contacted.

This role is based in our Burleigh Heads boutique.

KIVARI is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all. All applications are treated in the strictest confidence.