How To Return
We would love for you to be 100% happy with your Kivari purchase but if in the case your purchase is not quite right for you please submit your return through our returns portal.
For full-priced online orders, we accept returns for a refund or store credit* Returns requests are to be placed within 14 days from the day the merchandise is delivered subject to the following conditions:
Important information about returning sale items:
To return an item, we need to provide you with a Return Authorisation Number. Your return must be submitted through our returns portal. Please complete the Return Request Form here.
Our Returns Team will review and email your Return Authorisation Number within two business days, and will also provide you with the return address to send your return to.
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
We do not refund initial shipping charges for items returned, other than for faulty items. Kivari is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Please allow up to 7 business days for your return to be processed. You will receive a confirmation by email once processed.
We do not accept returns for international purchases unless the customer agrees to cover all additional shipping expenses.
We're so sorry if an item you received is not in perfect condition. Please follow the returns process as above and attach a photo of the fault to the returns form. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. We also have a 3 Month Warranty period on all of our pieces; please note this excludes fair wear and tear.
Leather items: Please be aware that due to the nature of the natural tanning process in leathers each leather hide is different and therefore slight colour variances and blemishes occur and are not considered a fault.
Repairs on items more than 3 months old are no longer in warranty and a repair/postage fee will be charged.
If you have received an item you did not order, please email us at firstname.lastname@example.org so we can resolve this for you.
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.
We endeavour to process refunds as soon as they are received but please allow up to 7 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Due to the limited nature of our pieces, if you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund. For urgent enquiries, please email email@example.com