We want to make sure you are 100% happy with your Kivari purchase so we have allowed returns on all full-price online orders* within 7 days from the day the merchandise is delivered. The merchandise must be returned in the exact condition in which it was shipped, unworn, unwashed, unused with tags attached to receive a credit note, refund, or exchange.
*Orders placed during on online promotion period or on SALE for up to 20% of their value will only be eligible for store credit or exchange (excluding Signup discount)
*Items on SALE for over 20% of their value are not eligible for refunds or credit
Please allow up to 7 business days for your return to be processed. You will receive a confirmation by email when your return or exchange is complete.
Shipping charges for returns/exchanges are not credited unless there is a defect in the merchandise. All returns must be sent back to us with registered post to:
Please notify us first via email at email@example.com if you wish to make a return or exchange.
Please include with your return:
▲ The original invoice with your reason for your return
Please include with your exchange:
▲ The original invoice with your reason for your exchange
▲ A return satchel with your name and address on it so we can send your exchange to you
We do not accept returns for international purchases unless the customer agrees to cover all additional shipping expenses.
**In-Store purchases are only eligible for an exchange or store credit; refunds will not be issued in-store.
Faulty items: Please contact us immediately at firstname.lastname@example.org with the fault. We will then require you to return the faulty item and postage receipt to us. We will refund, repair or replace the faulty item. Please be aware that due to the natural of the natural tanning process in leathers each leather hide is different and therefore slight colour variances and blemishes occur and are not considered a fault.
Please note: Repairs on items more than 6 months old are no longer in warranty and a repair/postage fee will be charged.