To lodge a return please visit our returns portal here.
Full priced items:
Kivari accepts refunds or store credits on full priced items. This includes items purchased with the promotional discount code used for signing up to our newsletter subscription.
Sale and promotion items:
Sale items that are marked Final Sale are not eligible for a return. Items purchased during a promotion that is not marked final sale can be returned for a store credit only.
Do you have a fault with your product?
Please contact our lovely customer care team at firstname.lastname@example.org or contact us via our Live Chat with a description of the fault and image for our review and we will be here to help resolve this for you.
- Items must be returned in their original condition; unworn, unused, unaltered with all tags attached to be accepted.
- Returns must be sent back to our returns department within 14 days of receiving your RA number.
- Kivari is not liable for the loss of any garments being returned.
- Online returns are not accepted at any of our Kivari boutiques, online orders MUST be returned via the returns portal to our online returns department.
- Kivari offers a 3 month warranty period on all of our pieces; please note this excludes fair wear and tear and items damaged during the garment care process.
- Original shipping costs will not be included in the return, with the exception for approved faulty items.
- If your RA number and sender details are not clearly labelled on your return parcel, your return will not be able to be processed.
- Items that do not meet the requirements above will be rejected for a return and sent back to the sender.
- Kindly note: International returns cannot be accepted over $1000.00, if so please ship these items separately as Kivari will not be responsible to pay any duties to received your return goods. If this charge occurs, it will be deducted from your refund total.
How to return your item:
- Please review our returns policy to ensure your item is eligible for a return
- Search your order details in the returns portal here.
- Select the option you are after for your return - refund or store credit
- You will receive an emails with you RA number and our return address
- Send your item back in its original condition
- Clearly label your parcel with your full name and RA # Number
- Send your return with 14 days of receiving your approved return RA # number
- All items are inspected by our quality control team before returns are processed. If returns do not meet the inspection and meet the returns conditions they will be rejected and sent back to you
- We suggest to use a traceable postage service to track your returns whereabouts.
- We endeavour to process returns as quickly as possible but we allow up to 10 business days to be processed.
Online Store credit:
By choosing the option of a credit you will receive a digital gift card to the attached email on your order with a voucher to be used online. This will expire 6 months for the date of issue.
Do you offer Exchanges?
Unfortunately at this time we do not offer an exchange service. Don't sweat it though - if your item is full priced you can re place an order for the exchange size and submit your return so you do not miss out on the size you are after!
Do you cover costs of the return shipping?
Unfortunately Kivari does not cover the cost of shipping your return items.
Digital gift cards:
Digital gift cards are not eligible to be returned. Returns processed by the payment method of a digital gift card will be re issued once onto that payment method.
Need further assistance with our returns:
We are here to help! Please call us on +61 403 503 352 or email us at email@example.com for any further assistance in regards to your return.